At VeeMall, we prioritize transparency and efficiency in processing refunds for our buyers. Below are the terms and conditions regarding refunds:

1. Refund Methods

Refunds are issued through the following methods:

• VeeMall Wallet: Credit is added to the buyer’s Veemall account for future purchases.
• Original Payment Method: Refunds are credited back to the payment method used during the transaction.

2. Refund Eligibility

Refunds will be processed under the following circumstances:

• The returned item has been received, inspected, and approved.
• The product was not delivered due to logistical issues or stock unavailability.

3. Refund Timeline

• VeeMall Wallet: Refunds are processed within 24–48 hours after approval.
• Original Payment Method: Refunds may take 5–10 business days, depending on the payment provider.

4. Shipping Costs for Refunds

• Vendor Fault (Defective or Incorrect Items): Buyers receive a full refund, including shipping costs.
• Buyer Change of Mind: Refunds exclude shipping fees, and the buyer is responsible for return shipping costs.

5. Dispute Resolution for Refunds

If a refund request is denied or disputed:

• VeeMall’s Resolution Team will mediate the issue.
• Both buyers and vendors must provide evidence, such as photos, videos, or communication records, to support their claims.

6. Vendor Responsibilities

• Vendors must process legitimate refunds within 3 business days of receiving a return or cancellation request.
• Vendors may face penalties for delays or unjustified rejection of refund requests.

7. Contact Us

For questions or concerns regarding refunds, buyers and vendors can contact VeeMall’s support team:

• Email: support@veemall.store
• Live Chat: Available on our website/app.